Frequently Asked Questions
Everything you need to know about your Cecil & Lou shopping experience.
How do I determine the correct size for my child?
We provide a comprehensive size guide on each product page. Since children's clothing can vary by brand, we recommend measuring your child and comparing it to our chart for the best fit.
What is your return and exchange policy?
We accept returns of unworn, unwashed items with tags attached within 30 days of purchase. Please note that personalized or monogrammed items are final sale and cannot be returned.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. If you have requested custom monogramming, please allow an additional 7-10 business days for processing before your order ships.
Can I modify or cancel my order after it has been placed?
To ensure quick delivery, we begin processing orders immediately. You may contact our customer service within 1 hour of placement, but we cannot guarantee changes once the order has entered production.
Do you offer international shipping?
Yes, Cecil & Lou ships to select countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location.
How should I care for my smocked and embroidered garments?
To preserve the quality of our hand-detailed clothing, we recommend machine washing on a cold, gentle cycle and hanging to dry. Use a cool iron if necessary, avoiding direct heat on embroidery.